​Shifting Perspective Counselling
Effective Date: May 19, 2025

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Shifting Perspective Counselling is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

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This policy outlines how we collect, use, store, and disclose your personal information.

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1. Collection of Personal Information

We collect personal information that is necessary to provide you with counselling services. This may include:

• Name, date of birth, address, and contact details

• Emergency contact details

• Medical history or relevant psychological background

• Session notes

• Payment and billing information

• Any other information you provide during sessions or through forms

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Information may be collected through intake forms, phone calls, emails, and in-person or online sessions.

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2. Use of Personal Information

We use your information to:

• Provide therapeutic services and support

• Contact you regarding appointments or follow-up care

• Maintain records as required by law and professional standards

• Process payments and invoices

• Improve our services

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3. Storage and Security

Your information is stored securely in encrypted electronic systems or locked filing cabinets (if applicable). We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure.

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4. Disclosure of Personal Information

Your personal information will not be shared without your consent, except where:

• Required by law (e.g., court orders, mandatory reporting of harm)

• There is a serious risk to your safety or the safety of others

• It is necessary to coordinate care with another health provider, with your consent

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5. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. Please contact us in writing to make such requests.

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6. Website and Online Communication

Our website may collect limited personal information (e.g., when submitting contact forms). We use secure platforms and do not share this information with third parties unless required for service provision.

Cookies may be used for website functionality and analytics. You can adjust your browser settings to manage cookies.

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7. Third-Party Services

If we use third-party platforms (e.g., video conferencing, practice management software), we ensure these providers have appropriate privacy and security measures in place. However, we encourage clients to read the privacy policies of those platforms.

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8. Contact Us

If you have questions, concerns, or a complaint regarding your privacy, please contact:

Shifting Perspective Counselling
Email: info@shiftingperspective.com.au
Phone: 0493 294 628
Location: Sunshine Coast, QLD, 4553

We aim to respond to all inquiries within 7 business days.

 

9. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.